Communication is not simply an aspect of customer service, it is the most important piece of customer service. It requires listening to a customers needs, and letting them know how you plan to meet those needs, and keeping them updated with information as you are meeting their needs.
When it comes to servicing a customers vehicle, communication fills every aspect of the customer experience with your company. Whether you will have your customers vehicle for a few days or a few hours, it is vitally important that they are aware of what is happening and when.
If you provide consistent updates you will see your customers leave with a positive feeling and more likely to return to your business in the future. They will feel important and have peace of mind if an issue arises. Additionally, a customer who is effectively communicated with will feel more comfortable bringing issues to your attention, allowing you to rectify them before they negatively impact your online reviews or CSI scores.
Do not wait until a customer contacts you to worry about keeping them updated on the status of their vehicle. Status Plus is an intuitive service CRM tool that removes the guess work for your service customers and informs you and them every step of the way while using text & smart calling.
Learn more about Status+ and how you can keep your customers updated and happy with automation by visiting mystatusplus.com
In an unprecedented margin compressions, inventory challenges and franchise demands in today’s automotive market; it is imperative that dealerships find ways to remain profitable.
Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Recon Plus helping dealerships decrease your time to market, and point out any bottlenecks by measuring your process every step of the way!
No more spreadsheets or manual repair orders. Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning.
Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.
The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.
Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.
Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market. Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales. For more information or to request a demo visit https://dixontech.net or call 469.904.0107.
Fragmented processes leaves too much room for error when it comes to communicating with customers about their service process in the dealership. If there was only a company that had the technology to make dealerships lives easier and ultimately allowing them to communicate effectively and efficiently with their customers!
Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Status Plus helping dealerships complete the service cycle from start to finish and guiding the customer into positively reviewing the dealerships great customer service.
No more fragmented solutions, Status Plus does it all. Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.
Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.
The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person. Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus even notifies the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.
Within the Status Plus program, Dixon Technologies has a simple app to complete the Digital Multi-Point Inspection and share it directly with the customer. No more keeping track of physical forms because it’s saved digitally for easy access.
Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.
Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market. Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales. For more information or to request a demo visit https://dixontech.net or call 469.904.0107.
In an unprecedented margin compressions, inventory challenges and franchise demands in today’s automotive market; it is imperative that dealerships find ways to remain profitable.
Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Acquisition Plus. Dealerships will increase Margin and Volume!
Acquisition Plus helps keep dealerships from losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding cost. As a dealer, you will be able to connect with private sellers with the fastest moving vehicles, through an automated texting campaign. Dealerships will be able to increase vehicle profitability with the streamlined auto buying process from private sellers and the holding costs as well as costs associated with the auction are reduced because you are the only bidder. In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.
The auction is brought to you! Since you are the only one bidding on the vehicle, you are able to buy the vehicle for the right money. Acquisition Plus automated texting platform contacts you with private sellers when they are selling a vehicle at the perfect time. You will be able to improve the customer experience by interacting with private sellers who have the fastest moving vehicles. Dixon Technologies does all of the heavy lifting by whittling down the pool of private sellers to the ones who are specifically in market to sell their vehicle to you, at your number. They are filtered through your CRM, and we send an automated messages to them at the right time, to safely and easily streamline the buying process. Hassles with the DMV and paperwork are removed from the equation!
Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market. Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales. For more information or to request a demo visit https://dixontech.net or call 469.904.0107.
Automotive Dealership’s auto reconditioning practices are vital to the bottom line when it comes to automotive sales. If a dealership doesn’t have the proper processes in place, they will lose… and lose big time! However, when done efficiently and properly, the dealerships margin can increase instantly.
When shopping for a used car, everyone wants to find one for a good price that’s in great shape. One challenge is how difficult it is to compare different used cars, because each one is unique and different depending on how their previous owners drove them and cared for them. The single most important thing for any dealership’s used cars is the care and attention that goes into reconditioning them.
Many managers don’t realize how much reconditioning affects the operations of a car dealership, whether it’s an independent used car dealership or a new-car dealership with a used car division. What’s interesting from an industry point of view is how much the overall spend on reconditioning has gone up in recent years. When the new car market is in a slump, the preowned market can mean the difference between a healthy bonus or looking for another place of employment.
Enter Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services which has introduced the most innovative product on the market called Recon Plus helping dealerships decrease your time to market, and point out any bottlenecks by measuring your process every step of the way!
No more spreadsheets or manual repair orders. Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning. Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.
The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.
Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.
Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market. Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales. For more information or to request a demo visit https://dixontech.net or call 469.904.0107.
Dealerships that move inventory don’t rely on gut instinct or personal preference. Optimizing inventory and increasing front-end gross profit requires a keen understanding of each vehicle’s market. Today, car buyers are doing their research online and narrowing the list of vehicles they may want to purchase before heading to the dealership. Dealerships can use this consumer behavior to their advantage by learning more about which vehicles have the most interest.
Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Acquisition Plus. Dealerships will increase Margin and Volume!
There are tools that can tell you which vehicles are right for a market, but dealers must exercise restraint and not deviate from the data. Decisions must be based on current market conditions, which means market research must be done on a regular basis. In order to combat margin compression dealers must be efficient when it comes to inventory management. This applies to pricing more so than many other aspects of the process. Models that are less desirable in the market must be priced to sell quickly so they don’t take up space in the lot for too long. Enacting a sound appraisal practice lowers the chance of overpaying or stocking the wrong vehicles right out the gate. Variety is often the key to moving inventory at a dealership. It’s all about casting a wider net to catch more car buyers. Of course, in order to source the right mix of inventory you first need to know each vehicle’s market and what’s in demand among your customer base.
Acquisition Plus helps keep dealerships from losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding cost. As a dealer, you will be able to connect with private sellers with the fastest moving vehicles, through an automated texting campaign. Dealerships will be able to increase vehicle profitability with the streamlined auto buying process from private sellers and the holding costs as well as costs associated with the auction are reduced because you are the only bidder. In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.
The auction is brought to you! Since you are the only one bidding on the vehicle, you are able to buy the vehicle for the right money. Acquisition Plus automated texting platform contacts you with private sellers when they are selling a vehicle at the perfect time. You will be able to improve the customer experience by interacting with private sellers who have the fastest moving vehicles. Dixon Technologies does all of the heavy lifting by whittling down the pool of private sellers to the ones who are specifically in market to sell their vehicle to you, at your number. They are filtered through your CRM, and we send an automated messages to them at the right time, to safely and easily streamline the buying process. Hassles with the DMV and paperwork are removed from the equation!
Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market. Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales. For more information or to request a demo visit https://dixontech.net or call 469.904.0107.
Daniel Dixon, Founder and CEO of Dixon Technologies has over 24 years of automobile experience. Getting into the automotive retail business at the ripe age of 19, he started his career in the parts warehouse and quickly moved to the service side at one of the largest Honda Stores in the United States while becoming one of the top producing service advisors in the country gaining the Platinum level status with Honda while delivering a Customer Service Index over 97%. The key to his success was communicating with the customer every step of the way. Daniel has sat in every seat in the dealership including becoming a partner for several years with several industry pioneers. He has always had a passion that has been dual focused to improve processes, operations centered around the employee and customer experience. Like every great business, Daniel found holes in the automotive industry and set out to create the most innovative technology company on the market to complete the circle of success in the automotive industry. He founded Dixon Technologies which focuses on three main products: Status Plus, Acquisition Plus and Recon Plus.
These three products allow the dealership to grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service. In short, Dixon Technologies makes life easier for dealerships!
Any great leader will tell you they are only as good as their team. Dixon brought in one of the brightest technical minds in the tech sector to help make his dream a reality. Mitchell Brunelli has been writing code since he was 12. He could often times be found taking apart his family computers as a kid to find out how they worked. He has a love for technology and enjoys teaching others about it. His entrepreneurial spirit was apparent when he started several companies at a young age. At age 19, he found himself integrating machine learning into crucial processes at a telecommunications company. He’s always looking for ways to reduce costs and increase efficiency. Mitchell is always looking to work with cutting edge technology and has even experimented with brain scanning headsets within the telecommunications industry. During his career he has worked closely with key individuals such as partners and CEO’s.
Dixon’s other hand in the success of Dixon Technologies was hiring Steven Bull as a Full Stack Developer. Steven has been enamored with STEM fields since he was a child. Beginning with several robotics camps during the short summers and learning to program robots on DOS systems in high school. He attended Baylor University and graduated with a Bachelor of Arts degree in Chemistry. After a few years in the manufacturing industry as a chemist, Steven realized that he was no longer able to exercise his creativity and problem solving skills in such an adamant career governed by procedures and hierarchy. At this point, Steven pursued a career change and attended an engineering immersion course through Thinkful, Inc. where he worked closely with industry mentors and leaders to learn full stack development in hopes of joining a career field that would allow him to add value to himself and to positively contribute to the world. Steven is always on the lookout for new things to learn and focuses on simplicity to improve processes.
The birth of Dixon Technologies quickly found its place in the automotive world truly making life easier for dealerships helping them grow and retain their customer base.
Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales. For more information or to request a demo visit https://dixontech.net or call 469.904.0107.
Garnering brand loyalty begins and ends with a dedication to customer service excellence. All too often dealerships repeat business is lackluster or nonexistent. The key to improving your automotive dealership’s customer base is to have a better strategy and utilize quality service to positively work for you.
Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.
Communication is key when it comes to customer satisfaction for automotive service! This means both communication with the customer as well as internal dealership communication.
With today’s technology there is no reason that companies, automotive dealerships in particular should not be able to effectively communicate with their customers and staff as easy as touching a button. No more fragmented solutions, Status Plus does it all. Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied. Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability. The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person. Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.
Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market. Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales. For more information or to request a demo visit https://dixontech.net or call 469.904.0107.
It’s no secret that vehicle reconditioning that can cost dealers gross margin and erode their ability to be more competitive if common mistakes that go undetected and unresolved. Finding a solution to processes now will increase reconditioning’s productivity, resource utilization, and time to market or speed to retail thus allowing your dealership to claim larger gross margin.
Having departments work together for the common good of the dealership is imperative for success. Managers and department heads that understand the team mentality will go a long way to knock down the silo of “us versus them” mentality. Utilizing shared resources and technology to communicate within the dealerships will add to this success. However, without measuring and monitoring recon processes will be impossible to gain an “honest” grasp of how efficient or inefficient recon is. Not counting the cost and/or savings go against or toward actual sold gross. Having precise information is key to balancing the bottom line.
Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Recon Plus helping dealerships decrease your time to market, and point out any bottlenecks by measuring your process every step of the way!
No more spreadsheets or manual repair orders. Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning. Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.
The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.
Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.
Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market. Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales. For more information or to request a demo visit https://dixontech.net or call 469.904.0107.
There is a robot that can balance on one foot, navigate obstacles and fold itself to fit into the back of a car. It can also use its arms to carry and deliver packages straight to your door, and even ask for help if a problem occurs along the way. Many dealerships are trying to use today’s technology to cut cost and streamline processes to increase profit. However, most experts say robots will increasingly complement flesh-and-blood workers by taking over certain tasks, rather than replacing them wholesale. This makes sense. Technology is great for instantly giving information and communication. It will not replace the human element. Dealerships have to find a way to marry the two together. Those that do will have an increase in customer satisfaction as well as a larger margin because of the efficiency that technology brings.
The easiest, most repetitive and routine tasks can be automated. By contrast, technology will not replace conditions often change or emotional intelligence is required. Sorry KITT, 3CPO, Cerebro, HAL 9000, Mother and MCP! You can help, but can’t replace!
Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.
No more fragmented solutions, Status Plus does it all. Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied. Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability. The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person. Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.
Acquisition Plus helps keep dealerships from losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding cost. As a dealer, you will be able to connect effectively with private sellers with the fastest moving vehicles, through an automated texting campaign. Dealerships will be able to increase vehicle profitability with the streamlined auto buying process from private sellers and the holding costs as well as costs associated with the auction are reduced because you are the only bidder. In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.
Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks. No more spreadsheets or manual repair orders. Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning. The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.
Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market. Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales. For more information or to request a demo visit https://dixontech.net or call 469.904.0107.
Dixon Technologies 