Tag: Tracking Recondition Vehicles

Customer Communication Increases Your Profitability

Communication is not simply an aspect of customer service, it is the most important piece of customer service. It requires listening to a customers needs, and letting them know how you plan to meet those needs, and keeping them updated with information as you are meeting their needs.

When it comes to servicing a customers vehicle, communication fills every aspect of the customer experience with your company. Whether you will have your customers vehicle for a few days or a few hours, it is vitally important that they are aware of what is happening and when.

If you provide consistent updates you will see your customers leave with a positive feeling and more likely to return to your business in the future. They will feel important and have peace of mind if an issue arises. Additionally, a customer who is effectively communicated with will feel more comfortable bringing issues to your attention, allowing you to rectify them before they negatively impact your online reviews or CSI scores.

Do not wait until a customer contacts you to worry about keeping them updated on the status of their vehicle. Status Plus is an intuitive service CRM tool that removes the guess work for your service customers and informs you and them every step of the way while using text & smart calling.

Learn more about Status+ and how you can keep your customers updated and happy with automation by visiting mystatusplus.com

Advertisement

Better Process for Reconditioning Vehicles

In an unprecedented margin compressions, inventory challenges and franchise demands in today’s automotive market; it is imperative that dealerships find ways to remain profitable.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Recon Plus helping dealerships decrease your time to market, and point out any bottlenecks by measuring your process every step of the way!

No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning. 

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.

The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Dealership Used Car Reconditioning can Increase or Decrease Sales Profits

Automotive Dealership’s auto reconditioning practices are vital to the bottom line when it comes to automotive sales.  If a dealership doesn’t have the proper processes in place, they will lose… and lose big time!  However, when done efficiently and properly, the dealerships margin can increase instantly.

When shopping for a used car, everyone wants to find one for a good price that’s in great shape. One challenge is how difficult it is to compare different used cars, because each one is unique and different depending on how their previous owners drove them and cared for them.  The single most important thing for any dealership’s used cars is the care and attention that goes into reconditioning them.

Many managers don’t realize how much reconditioning affects the operations of a car dealership, whether it’s an independent used car dealership or a new-car dealership with a used car division. What’s interesting from an industry point of view is how much the overall spend on reconditioning has gone up in recent years.  When the new car market is in a slump, the preowned market can mean the difference between a healthy bonus or looking for another place of employment.

Enter Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services which has introduced the most innovative product on the market called Recon Plus helping dealerships decrease your time to market, and point out any bottlenecks by measuring your process every step of the way!

No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning.  Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.

The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Creating a Customer for Life through a Great Dealership Service Strategy

Garnering brand loyalty begins and ends with a dedication to customer service excellence.  All too often dealerships repeat business is lackluster or nonexistent.  The key to improving your automotive dealership’s customer base is to have a better strategy and utilize quality service to positively work for you.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

Communication is key when it comes to customer satisfaction for automotive service!  This means both communication with the customer as well as internal dealership communication.

With today’s technology there is no reason that companies, automotive dealerships in particular should not be able to effectively communicate with their customers and staff as easy as touching a button.  No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.  Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Best Ways for Dealerships to Recon a Vehicle

It’s no secret that vehicle reconditioning that can cost dealers gross margin and erode their ability to be more competitive if common mistakes that go undetected and unresolved.  Finding a solution to processes now will increase reconditioning’s productivity, resource utilization, and time to market or speed to retail thus allowing your dealership to claim larger gross margin.

Having departments work together for the common good of the dealership is imperative for success.  Managers and department heads that understand the team mentality will go a long way to knock down the silo of “us versus them” mentality.  Utilizing shared resources and technology to communicate within the dealerships will add to this success.  However, without measuring and monitoring recon processes will be impossible to gain an “honest” grasp of how efficient or inefficient recon is.  Not counting the cost and/or savings go against or toward actual sold gross.  Having precise information is key to balancing the bottom line.

 Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Recon Plus helping dealerships decrease your time to market, and point out any bottlenecks by measuring your process every step of the way!

No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning.  Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.

The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Importance of Communication in the Auto Repair Process

Why do customers hate bringing their vehicle into the automotive shop for repairs?  First, repairs cost money and the consumer is never happy when their transportation has a bump in the road.  It is a huge inconvenience for them and they just don’t like it.  Second, and a dealership has complete control over this, is the fear of the unknown.  The customer wants to know what’s going on with the status of their vehicle and how fast can they get back on the road headed to their destination.  The process, is often hijacked by two elements. The first element is service center employee(s) and their attitude(s) and the second element is the software your business uses.

Whether or not we realize it, each shop has a similar workflow process. Like many areas of life, we think that we are all unique in our business strategy. However, reality is we are all very similar, our differences lie in management styles and the technology we have to effectively communicate with our customers. Our attitude and approach, from employees and customers, defines how we achieve success.

Ultimately, you need to evaluate your process and see where your bottlenecks are and if there is software that helps you ease through them.  The process of the auto repair software you ultimately choose, is what makes the process between owner, employees, and customers completely seamless.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

With today’s technology there is no reason that companies, automotive dealerships in particular should not be able to effectively communicate with their customers and staff as easy as touching a button.  No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.  Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Reconditioning Vehicles for Dealership Profitability

Inevitably new vehicle sales and profits will slump sometime this year!  Every dealership knows it, and no matter how much we prepare for it; we aren’t too happy when the downturn comes.  Franchised dealerships are placing greater emphasis on selling used cars and trucks.  This also means a renewed focus among service departments on cutting the time and cost of reconditioning used vehicles for sale, from cosmetic detailing to major repairs.

Reconditioning is absolutely essential process in helping a dealership remain profitable.  Also, reconditioning cars properly adds to retention, and to people coming back to us and buying the next car.  The best-performing dealers these days consistently get the job done in 24 hours or less. Meanwhile, other dealers report their reconditioning turnaround times run seven days or more.  The disparity  between high performing dealers and underperforming dealers owes to two chief factors; one, the degree to which the dealer recognizes that time spent in reconditioning translates to lost frontend profit potential, and the extent to which a dealer implements and monitors processes that reflect the “time is money” reality of retailing used vehicles.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Recon Plus helping dealerships decrease your time to market, and point out any bottlenecks by measuring your process every step of the way!

No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning.

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.

The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.