Tag: Dealership Service Profitability Programs

Dixon Technologies Attends the 2021 MOPAR Service & Parts Conference

Dixon Technologies is excited to be invited to attend the MOPAR Winter Parts & Service Dealer Retention Meeting December 6-9th at the Disney’s Coronado Springs Resort. The MOPAR Vendor Expo continues to be a great way for dealer personnel to learn how to grow their business, and see new products and services available to them.

Communication is key!  With today’s technology there is no reason that companies, automotive dealerships in particular should not be able to effectively communicate with their customers and staff as easy as touching a button.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.  Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advanced suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.  Schedule an online Demo at http://www.mystatusplus.com and be entered in the tradeshow drawing!

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Increasing CSI with Better Communication in Service

Fragmented processes leaves too much room for error when it comes to communicating with customers about their service process in the dealership.  If there was only a company that had the technology to make dealerships lives easier and ultimately allowing them to communicate effectively and efficiently with their customers!

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Status Plus helping dealerships complete the service cycle from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied. 

Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.

The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus even notifies the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

 Within the Status Plus program, Dixon Technologies has a simple app to complete the Digital Multi-Point Inspection and share it directly with the customer. No more keeping track of physical forms because it’s saved digitally for easy access.

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Dixon Technologies All-Star Team

Daniel Dixon, Founder and CEO of Dixon Technologies has over 24 years of automobile experience. Getting into the automotive retail business at the ripe age of 19, he started his career in the parts warehouse and quickly moved to the service side at one of the largest Honda Stores in the United States while becoming one of the top producing service advisors in the country gaining the Platinum level status with Honda while delivering a Customer Service Index over 97%.   The key to his success was communicating with the customer every step of the way.  Daniel has sat in every seat in the dealership including becoming a partner for several years with several industry pioneers. He has always had a passion that has been dual focused to improve processes, operations centered around the employee and customer experience.  Like every great business, Daniel found holes in the automotive industry and set out to create the most innovative technology company on the market to complete the circle of success in the automotive industry.  He founded Dixon Technologies which focuses on three main products: Status Plus, Acquisition Plus and Recon Plus.

These three products allow the dealership to grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.  In short, Dixon Technologies makes life easier for dealerships!

Any great leader will tell you they are only as good as their team.  Dixon brought in one of the brightest technical minds in the tech sector to help make his dream a reality.  Mitchell Brunelli has been writing code since he was 12. He could often times be found taking apart his family computers as a kid to find out how they worked. He has a love for technology and enjoys teaching others about it. His entrepreneurial spirit was apparent when he started several companies at a young age. At age 19, he found himself integrating machine learning into crucial processes at a telecommunications company. He’s always looking for ways to reduce costs and increase efficiency. Mitchell is always looking to work with cutting edge technology and has even experimented with brain scanning headsets within the telecommunications industry. During his career he has worked closely with key individuals such as partners and CEO’s.

Dixon’s other hand in the success of Dixon Technologies was hiring Steven Bull as a Full Stack Developer.  Steven has been enamored with STEM fields since he was a child. Beginning with several robotics camps during the short summers and learning to program robots on DOS systems in high school. He attended Baylor University and graduated with a Bachelor of Arts degree in Chemistry. After a few years in the manufacturing industry as a chemist, Steven realized that he was no longer able to exercise his creativity and problem solving skills in such an adamant career governed by procedures and hierarchy. At this point, Steven pursued a career change and attended an engineering immersion course through Thinkful, Inc. where he worked closely with industry mentors and leaders to learn full stack development in hopes of joining a career field that would allow him to add value to himself and to positively contribute to the world. Steven is always on the lookout for new things to learn and focuses on simplicity to improve processes.

The birth of Dixon Technologies quickly found its place in the automotive world truly making life easier for dealerships helping them grow and retain their customer base.

Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Using Technology without hurting the Automotive Customer Experience

There is a robot that can balance on one foot, navigate obstacles and fold itself to fit into the back of a car. It can also use its arms to carry and deliver packages straight to your door, and even ask for help if a problem occurs along the way.  Many dealerships are trying to use today’s technology to cut cost and streamline processes to increase profit.  However, most experts say robots will increasingly complement flesh-and-blood workers by taking over certain tasks, rather than replacing them wholesale.  This makes sense.  Technology is great for instantly giving information and communication.  It will not replace the human element.  Dealerships have to find a way to marry the two together.  Those that do will have an increase in customer satisfaction as well as a larger margin because of the efficiency that technology brings.

The easiest, most repetitive and routine tasks can be automated.  By contrast, technology will not replace conditions often change or emotional intelligence is required. Sorry KITT, 3CPO, Cerebro, HAL 9000, Mother and MCP!  You can help, but can’t replace!

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.  Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

Acquisition Plus helps keep dealerships from losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding cost.  As a dealer, you will be able to connect effectively with private sellers with the fastest moving vehicles, through an automated texting campaign.  Dealerships will be able to increase vehicle profitability with the streamlined auto buying process from private sellers and the holding costs as well as costs associated with the auction are reduced because you are the only bidder.  In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.  No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning.  The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Creating a Positive Customer Experience in Service for Dealerships

A common complaint during manufacture dealership group meetings is “the left hand doesn’t know what the right hand is doing!”

There’s no doubt that dealers have it rough when it comes to their customer base.  Take a moment and think about your average customer for a minute. He’s worked 40 to 60 hours the whole week, and a family vacation is being planned.  Now all of a sudden his vehicle breaks down and he has to bring it into service. Now he’s irritated because he’s got to stop what he’s doing to head up to the dealership to see if you’ve got the time and parts needed to fix it and allow him to get back to his plans. He’s in a hurry and already on edge before he even walks through the door.

There is no cure for misfortune; however, your dealership has an opportunity to become a hero for your customer just by being able to share with them the status of their vehicle’s service.  It’s all about communication within your departments as well as to the customer.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Status Plus helping dealerships complete the service cycle from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.

Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  In addition, the service advisor will be able to inform the customer exactly what is going on at a moment’s notice.

The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus even notifies the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.  Dealerships can then watch the positive reviews start adding up which is great for business!

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Improving the Customer Experience in the Dealership

Communication is key!  With today’s technology there is no reason that companies, automotive dealerships in particular should not be able to effectively communicate with their customers and staff as easy as touching a button.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.  Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

Acquisition Plus helps keep dealerships from losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding cost.  As a dealer, you will be able to connect effectively with private sellers with the fastest moving vehicles, through an automated texting campaign.  Dealerships will be able to increase vehicle profitability with the streamlined auto buying process from private sellers and the holding costs as well as costs associated with the auction are reduced because you are the only bidder.  In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.  No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning.  The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.