To say that a dealership values its customer feedback and relies on positive reviews to increase customer retention and appeal to new customers is an understatement. Dealerships consistently rely on the feedback provided by returned customer satisfaction surveys as essential tools to improving business.

However, in an increasingly online world your customers are being bombarded with survey requests almost anytime, and anywhere, they are spending their hard earned money. Retail stores all over are implementing text-based surveys and loyalty programs. With so many businesses asking consumers to rate their service, many people simply ignore the request.

In order to successfully solicit an online review from today’s customers who receive so much follow-up a business has to greatly exceed their customers expectations. Alternatively, customers are also more likely to leave a review if the service did not live up to their expectations.

So, how can a dealership stand-out from the competition and increase the likelihood of a positive review? Rather than having your retention messaging service send out a generic survey request much like every other business they frequent that arrives after their visit, use your messaging system as a crucial tool that the customer is happy to use.

Status Plus from Dixon Technologies serves to provide updates to your service customers at every step during their vehicle’s service. Customers like to be informed, and Status Plus automatically does this for you, notifying them when changes take place and keeping them from wondering how much longer it will be until they get their vehicle back. And when it’s time to request a review, customers will already have a positive relationship with the messages from your dealership and be much more likely to interact with their survey. Additionally, as they were consistently informed they will be happy, and whenever issues do arise, you will know while the customer is still in your store, allowing you to ensure everyone leaves completely satisified.

Visit https://dixontech.net/ for more information today!

Are you losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding costs? As a dealer, connect with private sellers with the fastest moving vehicles, through an automated texting campaign.

With the streamlined auto buying process from private sellers, your holding costs and costs associated with auction are reduced because you are the only bidder. In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

Buy cars for the right money

We bring the auction to you. And, you are the only one bidding on the vehicle, so you’re able to make an acquisition at the right price. Our automated texting platform contacts you with private sellers when they are selling a vehicle at the perfect time.

Improve customer experience

Interact with private sellers who have the fastest moving vehicles. We whittle down our pool of private sellers to the ones who are specifically in market to sell their vehicle to you, at your number. They are filtered through your CRM, and we send an automated messages to them at the right time, to safely and easily streamline the buying process. Hassles with the DMV and paperwork are removed from the equation!

Visit https://acqplus.org/ to learnn more today!

As the nation is emerging from the pandemic, Equifax is reporting that Americans are borrowing at higher levels than in 2019. Demand for auto loans and leases, credit cards, and personal loans have risen 39% in April 2021 compared to April of 2020, and 11% higher than in April 2019.

Lenders have extended a record number of auto loans and leases inn March. The trends indicate a shift of course from 2020 where consumers avoided personal loans and other debt. Now, with the pandemic behind them, Americans are shopping at unprecedented levels. Increased prices on new and used vehicles are also boosting loan demand.

Many lenders are extending increased credit to consumers with lower credit scores. Lenders approved over 600,000 subprime automotive loans and leases. Lenders report balances on these totaled $11.7 billion, the highest ever.

Americans are buying cars at unprecedented levels. Ensure that your dealership has the tools you need to greet the growing demand. Recon+ will help decrease your time to market, and point out any bottlenecks by measuring your process every step of the way. You won’t be needing any more spreadsheets or manual repair orders!

Acquisition Plus will help you restock your dealer inventory. Are you losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding costs? As a dealer, connect with private sellers with the fastest moving vehicles, through an automated texting campaign.

When you sell a vehicle, it takes time to move the vehicle from your online inventory and all your lead systems.  Often a dealership will receive multiple messages after selling a vehicle asking if the vehicle is still available.

You know what vehicles draw the most interest from your clients, and vehicles being marked SOLD can cost several deals every month.  Add in the long-term value of a missed deal with service visits, referrals, and repeat customers it equates to a staggering amount of money in the long run.

Desirable used vehicles can be hard to find, and bidding on auction units with rising fees eats your profit margin.  Fortunately, Acquisition Plus from Dixon Technologies can help you avoid these missed deals and keep your inventory stocked with the cars that move.

Connect directly with private sellers and ditch the auction by visiting https://dixontech.net/ today!

There is a robot that can balance on one foot, navigate obstacles and fold itself to fit into the back of a car. It can also use its arms to carry and deliver packages straight to your door, and even ask for help if a problem occurs along the way.  Many dealerships are trying to use today’s technology to cut cost and streamline processes to increase profit.  However, most experts say robots will increasingly complement flesh-and-blood workers by taking over certain tasks, rather than replacing them wholesale.  This makes sense.  Technology is great for instantly giving information and communication.  It will not replace the human element.  Dealerships have to find a way to marry the two together.  Those that do will have an increase in customer satisfaction as well as a larger margin because of the efficiency that technology brings.

The easiest, most repetitive and routine tasks can be automated.  By contrast, technology will not replace conditions often change or emotional intelligence is required. Sorry KITT, 3CPO, Cerebro, HAL 9000, Mother and MCP!  You can help, but can’t replace!

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.
No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advanced product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.  Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

Acquisition Plus helps keep dealerships from losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding cost.  As a dealer, you will be able to connect effectively with private sellers with the fastest moving vehicles, through an automated texting campaign.  Dealerships will be able to increase vehicle profitability with the streamlined auto buying process from private sellers and the holding costs as well as costs associated with the auction are reduced because you are the only bidder.  In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.  No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning.  The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Automotive Marketing has vastly shifted over this past year. With car buyers unable to visit showrooms during the pandemic, online shopping has seen a massive increase in traffic. More people are visiting dealership websites to preview purchases without stepping into a dealership. An estimated 88% of prospective car buyers shop online first with 60% of buyers spending more than six months searching.

With such a large online audience it is crucial that a dealerships inventory is presentable and placed online immediately. Having your inventory stuck in the reconditioning process hurts your bottom line. People are searching for vehicles and without your inventory online in its best condition, you are missing sales.

Recon+ will help decrease your time to market, and point out any bottlenecks by measuring your process every step of the way. You won’t be needing any more spreadsheets or manual repair orders!

Recon+ allows you to calculate, real time, what you spend in reconditioning. We give you full transparency by allowing you to sort by vehicle year, make, and/or model. You are also able to calculate hypothetical holding costs, giving you a full scope on where money is falling through the cracks.

Recon+ will send you a text alert when it’s your turn in the process to act. The platform even gives you the ability to approve a work order right from your mobile device. With complete transparency, you’re able to accelerate the reconditioning process for a quicker turnaround.

We integrate with your DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates your inventory management, and gives you more time in the day to redirect your energy to other important tasks on your to-do list.

Learn more by visiting https://reconplus.org/ today!  

Are you losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding costs? As a dealer, connect with private sellers with the fastest moving vehicles, through an automated texting campaign.

Increase vehicle profitability

With the streamlined auto buying process from private sellers, your holding costs and costs associated with auction are reduced because you are the only bidder. In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

Buy cars for the right money

We bring the auction to you. And, you are the only one bidding on the vehicle, so you’re able to make an acquisition at the right price. Our automated texting platform contacts you with private sellers when they are selling a vehicle at the perfect time.

Improve customer experience

Interact with private sellers who have the fastest moving vehicles. We whittle down our pool of private sellers to the ones who are specifically in market to sell their vehicle to you, at your number. They are filtered through your CRM, and we send an automated messages to them at the right time, to safely and easily streamline the buying process. Hassles with the DMV and paperwork are removed from the equation!

A national poll conducted online by research company QuestionPro has revealed that 70 percent of consumers say that they are worried about future disruptions to the fuel supply chain following the hack of the Colonial Pipeline Hack, and 35 percent of them are likely to buy an electric vehicle (EV).

The survey conducted on May 13^th, in the midst of massive fuel shortages and panic on the East Coast. Nearly every person surveyed was aware of the fuel shortage though only 33 percent said they had been impacted personally by it. 22 percent of respondents indicated they are ‘likely’ to purchase an EV and 13 percent indicated they are ‘very likely’ to purchase one.

The fuel supply disruption is directing a significant number of consumers to consider an EV as their next vehicle. As the demand for used vehicles continues to rise in 2021, this trend should be of note to dealerships.

Fortunately, for dealers looking to stock their inventory with an adequate selection of used electric vehicles, Acquistion Plus from Dixon Technologies can help. As a dealer, connect with private sellers with the fastest moving vehicles, through an automated texting campaign. We bring the auction to you. And, you are the only one bidding on the vehicle, so you’re able to make an acquisition at the right price. Our automated texting platform contacts you with private sellers when they are selling a vehicle at the perfect time.

Many car dealerships are now regularly delivering vehicles directly to customers home. The Coronavirus pandemic has seen an increase in contactless online shopping. Will dealerships become obsolete with automakers transitioning into a direct to consumer service like Amazon?

Fortunately, the dealership experience cannot be understated. People still want to visit the dealership, they still want someone to help them navigate all of the features and equipment on their vehicle, and they still want to test drive and smell that new car smell.

The car dealership, for better and worse, will never be able to be fully experienced online. However, almost all consumers do not want to begin their shopping experience at the dealership, they want to begin online and be able to carry over the information from one step to the next.

Ensuring that your dealership has customer retention tools so that you can start building your relationship with your customer before they ever visit the dealership is ideal. Dixon Technologies has the solutions you need, tools which will make sure your online inventory is presentable and ready for the customers to begin their journey.

Visit http://www.dixontech.net today.