How to Improve Customer Satisfaction

 Upgrading your dealerships tools is a quick and easy way to provide remarkable benefits to your dealership by streamlining your service operations, and providing consistent and instant updates to your customers.

Status Plus includes an MPI system which increases approval rates & times, paired with a “Direct Connect” feature that transforms the service industry.

Status Plus provides best-in-class digital reminders and marketing, offering a truly autonomous system without having to pull and update files. The digital multi-point inspection is customer friendly, providing a labor time guide, dealer grid system, efficient internal workflow systems, advisor/tech photo/video usage reporting, and a customer direct connect calling feature with advisors.

Keeping customers feeling continuously connected and informed about your dealerships increases customer loyalty, as good customer service is the most important factor in the decision making process when it comes to customers looking to buy, sell, trade, or service a vehicle.

Visit https://mystatusplus.com/ for more info today!

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Reconditioning Explained

 2019 ended with certified pre-owned sales up over 4% from 2018’s record-setting performance. Today with people living through a pandemic and looking for ways to decrease costs, pre-owned sales are sharply rising. Edmunds states that rising vehicle prices and high interest rates are pushing buyers out of the new market, and with a record number of lease returns in 2019, the options in the used car market are similarly rising.

With this market in mind it is imperative for dealerships to provide a high-quality selection of used vehicles, and used vehicles require a complete evaluation and adjustments before being presented. A great auto reconditioning process is not only thorough to benefit the customer, it must also be profitable for your business.

Recon Plus can help you with your reconditioning process, by measuring your dealerships performance every step of the way. With a clear picture of your process, you can decrease your time to market and eliminate bottlenecks in your service department.

Calculating in real time what you are spending on reconditioning your inventory, you can calculate hypothetical costs and get rid of cars that will cost more than your parameters allow.

For more information about Recon Plus visit https://reconplus.org/ today!

Chip Shortage Felt by Car Dealerships

 As the global car shortage continues due to a lack of computer chips in supply, East Texas car dealerships are feeling the effects.

Dealers tell KLTV that it’s hard to get new car inventory, so they’re turning to pre-owned vehicles and buying them directly from the consumer.

Greg Michelsen Toyota of Longview & Rickey Clark Patterson Motors of Kilgore

“In used cars we have been pretty successful at acquiring used cars by buying them nationally and trucking them in. so we handle the used car demand,” said Greg Michelsen of Toyota of Longview.

“We kind of look at it as we don’t have any surplus but we are selling what we have. the cars that are sitting on the lots now are typically the harder cars to sell anywhere,” said Rickey Clark of Patterson Motors of Kilgore.

Both dealers say the limited supplies on cars could last up to two years.

Is your dealership looking to meet the used car demand by purchasing vehicles directly from sellers? Acquisition Plus can help today! With the streamlined auto buying process from private sellers, your holding costs and costs associated with auction are reduced because you are the only bidder. In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

We bring the auction to you. And, you are the only one bidding on the vehicle, so you’re able to make an acquisition at the right price. Our automated texting platform contacts you with private sellers when they are selling a vehicle at the perfect time.

 Interact with private sellers who have the fastest moving vehicles. We whittle down our pool of private sellers to the ones who are specifically in market to sell their vehicle to you, at your number. They are filtered through your CRM, and we send an automated messages to them at the right time, to safely and easily streamline the buying process. Hassles with the DMV and paperwork are removed from the equation! Visit https://acqplus.org/ today!

Inventory Shortages Leads to Suffering Sales Numbers

Dealer optimism was at a record high during the spring according to Cox Automotive Chief Economist who went on to say that while dealers remain optimistic for the coming months, the new-vehicle inventory situation is not improving, and sales are suffering as a result.

A poll revealed that limited inventory remains at the top of the list of factors dealers say are holding back their business. It first ranked at the top of thee list in the third quarter of 2020 and the percentage of dealers expressing concerns has climbed ever since, from 59 percent to 73 percent in 2021.

Several dealerships stated that the inventory crunch has taken a toll. One dealership even stated that their stock levels had fallen to fewer than 50 vehicles from their typical number of 300-plus. Certain models have had zero production for almost six months, leading to a complete absence of certain vehicles.

The Cox survey records responses from dealerships and identifies the key factors affecting their optimism or pessimism for the coming months. 1,110 dealers were included in the survey. Overall, sentiment about the vehicle market was slightly lower than last year, but still indicating a strong optimistic view.

Franchised dealerships held a negative view of the used-vehicle inventory levels, though it had also improved over the previous quarter. Demand continue to rise, providing optimistic outlooks for dealerships.

Is your dealership struggling to find inventory? Learn how AcquisitionPlus from Dixon Technologies can help you connect directly with private sellers to refresh your used vehicle inventory today.  We bring the auction to you. And, you are the only one bidding on the vehicle, so you’re able to make an acquisition at the right price. Our automated texting platform contacts you with private sellers when they are selling a vehicle at the perfect time. Visit https://acqplus.org/ today!

Technology to Improve Customer Satisfaction Rates

Technology usage is at all-time highs, changing how the customer experiences your dealership. Long wait times and slow responses are no longer acceptable or forgiven. The modern customer expects to be consistently updated about their vehicle, after all there are more ways than ever to get in touch with them.

The ability to be mobile allows you to provide instant gratification, connecting with your customers and providing them with information they care about immediately.

With StatusPlus from Dixon Technologies, your service staff can provide updates that are shared with your customers, so they know where their vehicle stands in the service process at all times. Streamlining your communication and instantly informing your customers leads to higher retention, and better CSI scores.

Visit http://www.mystatusplus.com for more info today!

Better Process for Reconditioning Vehicles

In an unprecedented margin compressions, inventory challenges and franchise demands in today’s automotive market; it is imperative that dealerships find ways to remain profitable.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Recon Plus helping dealerships decrease your time to market, and point out any bottlenecks by measuring your process every step of the way!

No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning. 

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.

The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Enhance Your Reconditioning Process

During unprecedented margin compressions, inventory challenges and franchise demands in today’s automotive market; it is imperative that dealerships find ways to remain profitable.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Recon Plus helping dealerships decrease your time to market, and point out any bottlenecks by measuring your process every step of the way!

No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning. 

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.

The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

A Dixon Technologies Driven Dealership is a Successful Dealership

In a perfect world, every salesperson and service advisor would know all their customers’ names and faces and when each of them is arriving for their next service. However, many dealerships (especially ones with multiple franchises under one roof) have thousands of customers, making it nearly impossible to instantly recognize all of their customers.  In addition, the biggest obstacle to being a successful dealership is internal communications.

What if every dealership manager, service advisor and/or salesperson was sent an instant message or text message as soon as the customer pulls into the service lane and a call-to-action takes were to take place.  How great could your customer service be if the customer were informed every step of the way during the service process?  How nice would it be for an inventory manager to have the fastest moving vehicles on the market at their disposal with a touch of a button?  How great would it be for managers to be able to follow the reconditioning process of a vehicle and know instantly when the vehicle is ready to sell?

With today’s technology,  Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.  Three of these great products are Status Plus, Acquisition Plus and Recon Plus.  Utilizing these products in your dealership puts you a step ahead of the competition allowing you to achieve larger margins instantly.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.  Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

Acquisition Plus helps keep dealerships from losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding cost.  As a dealer, you will be able to connect effectively with private sellers with the fastest moving vehicles, through an automated texting campaign.  Dealerships will be able to increase vehicle profitability with the streamlined auto buying process from private sellers and the holding costs as well as costs associated with the auction are reduced because you are the only bidder.  In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.  No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning.  The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

How to Increase Your Service Revenue

Is your dealership service drive achieving its maximum potential? According to a recent study, over 75 million motorists in America do not have a repair shop they trust. On average, dealerships lose almost half of their service customers after warranties expire and over 80% of dealers are concerned about losing customers to independent service shops.

With so many customers going to different repair locations each time they have an issue, your dealership is losing money that could be gained by building a lasting relationship.

Embracing technology will improve your service departments ability to gain and retain customers. Many dealerships utilize technology to enhance the shopping process and generate sales, but technology such as Status Plus will help your service department revenue.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied. 

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Dixon Technologies Named August Company to Watch

Dixon Technologies has been named by Automotive Ventures, LLC as an August Company to Watch for their contributions to the automotive industry. Dixon Technologies products include Status Plus, Recon Plus, and Acquisition Plus.

Status+ is an Intuitive Service CRM Tool that takes all the guess work for your service customers and informs you and them every step of the way while using text and smart calling. It minimizes unwarranted phone calls from service customers wondering “what is going on with my car” and allows your service advisor to remain on the service drive.

Recon+ will help decrease your time to market, and point out any bottlenecks by measuring your process every step of the way. You won’t be needing any more spreadsheets or manual repair orders!

With the streamlined auto buying process from private sellers, your holding costs and costs associated with auction are reduced because you are the only bidder. In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

Automotive Ventures was founded in 2014 by Steve Greenfield, an industry expert on mergers, acquisitions, strategy, and capital raises. 

Created to provide the trusted resource Steve wished he had as an entrepreneur and investor, Automotive Ventures harnesses the knowledge and intuition that comes from Steve’s 20+ years of automotive experience with roles at Manheim, AutoTrader, CarLingo, and TrueCar, more than $1 billion in acquisitions, and negotiation of hundreds of automotive software and data agreements.
 

Today, Automotive Ventures engages a team of industry experts as employees, advisors, and investors.

Learn more about the innovative products from Dixon Technologies by visiting https://dixontech.net/ today!