Does your dealership have a ‘black hole’ that leaves you wondering where your used inventory is? When your newly acquired inventory is spending too much time in service getting reconditioned your holding costs increase and your profit margin shrinks.

Fortunately, Recon Plus from Dixon Technologies can help you reclaim that profit margin and get rid of spreadsheets and manual repair orders. Recon Plus measures your reconditioning process every step of the way to identify bottlenecks. Recon Plus integrates directly with your DMS so there is no need for manual inputs, and you can even approve repair orders straight from your mobile device.

Increase your profit by measuring and encouraging accountability and decrease your time to market with Recon Plus. Recon+ allows you to calculate, real time, what you spend in reconditioning. We give you full transparency by allowing you to sort by vehicle year, make, and/or model. You are also able to calculate hypothetical holding costs, giving you a full scope on where money is falling through the cracks.

Recon+ will send you a text alert when it’s your turn in the process to act. The platform even gives you the ability to approve a work order right from your mobile device. With complete transparency, you’re able to accelerate the reconditioning process for a quicker turnaround.

We integrate with your DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates your inventory management, and gives you more time in the day to redirect your energy to other important tasks on your to-do list.

Visit https://reconplus.org/ for more information today!

Fragmented processes leaves too much room for error when it comes to communicating with customers about their service process in the dealership.  If there was only a company that had the technology to make dealerships lives easier and ultimately allowing them to communicate effectively and efficiently with their customers!

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Status Plus helping dealerships complete the service cycle from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied. 

Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.

The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus even notifies the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

 Within the Status Plus program, Dixon Technologies has a simple app to complete the Digital Multi-Point Inspection and share it directly with the customer. No more keeping track of physical forms because it’s saved digitally for easy access.

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Dixon Technologies, helping dealers grow and retain their customer base, today announced that it has published its solution on the Fortellis Automotive Commerce Exchange™ platform, the world’s first open, agnostic platform for the development and marketing of API-based automotive solutions. Details on Status+ are now available on Fortellis for dealerships, OEMs and independent software vendors (ISV) in North America.

“We’re extremely excited to be working with the Fortellis Team on our Status+ Service App! The ease of use of the Fortellis Marketplace excites us and makes it even easier for dealers to come onboard. CDK is such an instrumental part of so many dealerships, so we’re happy to have them as a partner.” said Daniel Dixon, Founder and CEO, Dixon Technologies.

Status+ is an Intuitive Service CRM Tool that takes all the guess work for your service customers and informs you and them every step of the way while using text and smart calling. It minimizes unwarranted phone calls from service customers wondering “what is going on with my car” and allows your service advisor to remain on the service drive.

“We’re very pleased to offer Status+ on the Fortellis platform to deliver extraordinary innovation to dealers,” said Steven Liu, vice president, product management, CDK Global. “Leveraging the power of the Fortellis marketplace allows Dixon Technologies to be part of a growing number of companies creating products that are shaping the future of automotive retail.”

About Fortellis Automotive

Fortellis is a technology platform that enables the automotive industry to leverage, build, innovate and integrate solutions and workflows to transform business. The Fortellis platform—with its Developer Network and Marketplace—connects software developers, OEMs and dealers so they can create new and unique experiences efficiently and seamlessly. Visit fortellis.io to learn more.

About CDK Global

With $2 billion in revenues, CDK Global is a leading global provider of integrated information technology solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK Global provides solutions to dealers in more than 100 countries around the world, serving approximately 30,000 retail locations and most automotive manufacturers. CDK solutions automate and integrate all parts of the dealership and buying process, including the acquisition, sale, financing, insuring, parts supply, repair and maintenance of vehicles. Visit cdkglobal.com.

About Dixon Technologies

Dixon Technologies brings many years of automotive sales, acquisition, reconditioning, and service experience along with a seasoned technical team building and supporting these products. The goal has always been to help dealers grow and retain their customer base through our suite of services. We pride ourselves in the ease of use and effectiveness of all our platforms. Visit https://dixontech.net/

Contact
Daniel Dixon
Dixon Technologies
***@dixontech.net

2019 ended with certified pre-owned sales up over 4% from 2018’s record-setting performance. Today with people living through a pandemic and looking for ways to decrease costs, pre-owned sales are sharply rising. Edmunds states that rising vehicle prices and high interest rates are pushing buyers out of the new market, and with a record number of lease returns in 2019, the options in the used car market are similarly rising.

With this market in mind it is imperative for dealerships to provide a high-quality selection of used vehicles, and used vehicles require a complete evaluation and adjustments before being presented. A great auto reconditioning process is not only thorough to benefit the customer, it must also be profitable for your business.

Recon Plus can help you with your reconditioning process, by measuring your dealerships performance every step of the way. With a clear picture of your process, you can decrease your time to market and eliminate bottlenecks in your service department.

Calculating in real time what you are spending on reconditioning your inventory, you can calculate hypothetical costs and get rid of cars that will cost more than your parameters allow.

For more information about Recon Plus visit https://reconplus.org/ today!

Upgrading your dealerships tools is a quick and easy way to provide remarkable benefits to your dealership by streamlining your service operations, and providing consistent and instant updates to your customers.

Status Plus includes an MPI system which increases approval rates & times, paired with a “Direct Connect” feature that transforms the service industry.

Status Plus provides best-in-class digital reminders and marketing, offering a truly autonomous system without having to pull and update files. The digital multi-point inspection is customer friendly, providing a labor time guide, dealer grid system, efficient internal workflow systems, advisor/tech photo/video usage reporting, and a customer direct connect calling feature with advisors.

Keeping customers feeling continuously connected and informed about your dealerships increases customer loyalty, as good customer service is the most important factor in the decision making process when it comes to customers looking to buy, sell, trade, or service a vehicle.

Visit https://mystatusplus.com/ for more info today!

In an unprecedented margin compressions, inventory challenges and franchise demands in today’s automotive market; it is imperative that dealerships find ways to remain profitable.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Recon Plus helping dealerships decrease your time to market, and point out any bottlenecks by measuring your process every step of the way!

No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning. 

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.

The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Bottlenecks cost your and your dealership time and money. Two of the things that everyone wants to hold on to, making your speed to market crucial in the success of your business.

However, identifying bottlenecks is your recon process can be a difficult process. Determining if there is a problem with your capacity or if there are kinks in your process can become a constant time-consuming task.

Thankfully, Recon Plus from Dixon Technologies can help you decrease your time to market and point out any bottlenecks by measuring your process every step of the way. No need for spreadsheets or manual repair orders.

Recon Plus fully integrates with your DMS or inventory management system, allowing you to skip manual inputting information or duplication. Completely streamlining and consolidating your inventory management.

Visit reconplus.org for more info today!

During unprecedented margin compressions, inventory challenges and franchise demands in today’s automotive market; it is imperative that dealerships find ways to remain profitable.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Recon Plus helping dealerships decrease your time to market, and point out any bottlenecks by measuring your process every step of the way!

No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning. 

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.

The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Status+ is an Intuitive Service CRM Tool that takes all the guess work for your service customers and informs you and them every step of the way while using text and smart calling.

Have every report right at your fingertips. Our reporting will help give you real-time data so you can make strategic adjustments.

• Email Capture Report
• Advisor Gross Report
• Reports by Segment
• VSC Claims Reporting
• ELR vs. Door Rate Report
• ASR/Primary Items Report
• Total Opportunity Report
• Competitive Maintenance Report

• Interactive Digital ROI Dashboard
• Factory Warranty Rate Review Report
• Customer Lifetime Value Report
• Fluid Maintenance Penetration Report
• MPI/Unsent/Deleted/Pending Reports
• Dealer/Advisor Live Retention Reports
• Exception/Off-Grid/Menu Discount Reports

Full Service Texting Platform

Have the best of both worlds, communicate immediately with customers and Team members using instant messaging; not to mention automated Status+ updates during the service process.

• Automated Updates
• 2-way texting mobile solution
• Automated Advisor Alert
• Digital Reminder Program
• Digital Marketing Program
• Communication Tools
• Internal Text Messaging

Custom Write-Up Tool

The first-ever true “No Touch” write-up. You send the authorization directly to the customer’s mobile device and generate the RO on the spot.

• Easy to use
• Express Quick Codes
• Open Recall VIN Specific
• Displays Previously Declined MPI items
• Status+ Digital status update board Display
• Advisor Photo/Video Walk Around Usage Reporting
• Electronic Digital Signature Page
• Dealer/VIN Specific Fluid Maintenance Schedule
• Dealer/VIN Specific Menu Maintenance Presentation

Click to Call with Google Transcription

Just a click of a button is all it takes to connect, record, and transcribe all inbound/outbound calls.

• Voice Recognition flags potential negative calls
• Direct Connect/Smart Routing Feature
• Automatic Fall Back System
• Measures Advisor agreed upon Daily Follow Up’s
• Interactive Coaching Tool
• Download/Send any call with Transcription
• Assigned number given masks everyone’s number
• Communication tools all in one spot

Automated Appointment System

The service experience has never been easier to make an appointment or request concierge service.

• Virtual BDC
• Automated Appointment Confirmations
• Automated Follow-Up System
• Automated MPI Remarketing
• Integrates with Digital Reminder/Marketing Program
• Digital Appointment Board / Waiting Room Display Board
• Separated Mainline/Express appointment boards
• Automated Special Order Parts text campaign
• Automatic Loaner Car/Shuttle Ride Display

Service Retention & Experience Alert System

Staying ahead of the curve is key. Our “Inspect” what you “Expect” dashboard helps deliver and facilitate increased service retention results.

• Immediate Opportunity Alert
• Automated Follow-Up System (No-Show, Next Follow-Up
• Automated Reputation Management Campaign
• Call Tracking Resolution System
• Full CSI Dashboard
• Automated Check-In of Previous Repair Visit
• Harvesting/Filtering Only 5-Star Reviews

Digital Multi-Point Inspection

Our easy to approve MPI system increases approval rates & times, paired with our “Direct Connect” feature is transforming the service industry.

• Customer Friendly
• Efficient Internal Workflow System
• Labor Time Guide
• Parts Integration
• Dealer Grid System
• Advisor/Tech Photo/Video Usage Reporting
• Customer Direct connect calling feature w/Advisor
• Real Time Declined MPI Alert System

Digital Reminder & Marketing Platform

Best in class digital reminder/marketing program. Offering a truly autonomous system without having to pull and update files.

• Automated Next Appointment
• MPI Items specific Declined campaign
• Complete Automated Time/Mileage Reminder campaigns
• Complete Reactivation Program
• Recall Messaging
• Targeted Retention campaign
• Lost Customer specific campaigns
• Integrates with Status+ Digital Appointment System