Create a Positive Customer Experience in Service for Dealerships

A common complaint during manufacture dealership group meetings is “the left-hand doesn’t know what the right hand is doing!”

There’s no doubt that dealers have it rough when it comes to their customer base.  Take a moment and think about your average customer for a minute. He’s worked 40 to 60 hours the whole week, and a family vacation is being planned.  Now all of a sudden his vehicle breaks down and he has to bring it into service. Now he’s irritated because he’s got to stop what he’s doing to head up to the dealership to see if you’ve got the time and parts needed to fix it and allow him to get back to his plans. He’s in a hurry and already on edge before he even walks through the door.

There is no cure for misfortune; however, your dealership has an opportunity to become a hero for your customer just by being able to share with them the status of their vehicle’s service.  It’s all about communication within your departments as well as with the customer.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advanced suite of services has introduced the most innovative product on the market called Status Plus helping dealerships complete the service cycle from start to finish and guide the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies’ most advanced product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.

Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking and can focus on bottlenecks improving the process and increasing profitability.  In addition, the service advisor will be able to inform the customer exactly what is going on at a moment’s notice.

The program will help increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus even notifies the customer when it’s time to come back in for recommended maintenance and allows for them to schedule an appointment creating a happy customer for life.  Dealerships can then watch the positive reviews start adding up which is great for business!

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advanced suite of services on the market.  Products such as Status Plus, Recon Plus, and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit or call 469.904.0107.


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