Status+ is an Intuitive Service CRM Tool that takes all the guess work for your service customers and informs you and them every step of the way while using text and smart calling.

Have every report right at your fingertips. Our reporting will help give you real-time data so you can make strategic adjustments.

• Email Capture Report
• Advisor Gross Report
• Reports by Segment
• VSC Claims Reporting
• ELR vs. Door Rate Report
• ASR/Primary Items Report
• Total Opportunity Report
• Competitive Maintenance Report

• Interactive Digital ROI Dashboard
• Factory Warranty Rate Review Report
• Customer Lifetime Value Report
• Fluid Maintenance Penetration Report
• MPI/Unsent/Deleted/Pending Reports
• Dealer/Advisor Live Retention Reports
• Exception/Off-Grid/Menu Discount Reports

Full Service Texting Platform

Have the best of both worlds, communicate immediately with customers and Team members using instant messaging; not to mention automated Status+ updates during the service process.

• Automated Updates
• 2-way texting mobile solution
• Automated Advisor Alert
• Digital Reminder Program
• Digital Marketing Program
• Communication Tools
• Internal Text Messaging

Custom Write-Up Tool

The first-ever true “No Touch” write-up. You send the authorization directly to the customer’s mobile device and generate the RO on the spot.

• Easy to use
• Express Quick Codes
• Open Recall VIN Specific
• Displays Previously Declined MPI items
• Status+ Digital status update board Display
• Advisor Photo/Video Walk Around Usage Reporting
• Electronic Digital Signature Page
• Dealer/VIN Specific Fluid Maintenance Schedule
• Dealer/VIN Specific Menu Maintenance Presentation

Click to Call with Google Transcription

Just a click of a button is all it takes to connect, record, and transcribe all inbound/outbound calls.

• Voice Recognition flags potential negative calls
• Direct Connect/Smart Routing Feature
• Automatic Fall Back System
• Measures Advisor agreed upon Daily Follow Up’s
• Interactive Coaching Tool
• Download/Send any call with Transcription
• Assigned number given masks everyone’s number
• Communication tools all in one spot

Automated Appointment System

The service experience has never been easier to make an appointment or request concierge service.

• Virtual BDC
• Automated Appointment Confirmations
• Automated Follow-Up System
• Automated MPI Remarketing
• Integrates with Digital Reminder/Marketing Program
• Digital Appointment Board / Waiting Room Display Board
• Separated Mainline/Express appointment boards
• Automated Special Order Parts text campaign
• Automatic Loaner Car/Shuttle Ride Display

Service Retention & Experience Alert System

Staying ahead of the curve is key. Our “Inspect” what you “Expect” dashboard helps deliver and facilitate increased service retention results.

• Immediate Opportunity Alert
• Automated Follow-Up System (No-Show, Next Follow-Up
• Automated Reputation Management Campaign
• Call Tracking Resolution System
• Full CSI Dashboard
• Automated Check-In of Previous Repair Visit
• Harvesting/Filtering Only 5-Star Reviews

Digital Multi-Point Inspection

Our easy to approve MPI system increases approval rates & times, paired with our “Direct Connect” feature is transforming the service industry.

• Customer Friendly
• Efficient Internal Workflow System
• Labor Time Guide
• Parts Integration
• Dealer Grid System
• Advisor/Tech Photo/Video Usage Reporting
• Customer Direct connect calling feature w/Advisor
• Real Time Declined MPI Alert System

Digital Reminder & Marketing Platform

Best in class digital reminder/marketing program. Offering a truly autonomous system without having to pull and update files.

• Automated Next Appointment
• MPI Items specific Declined campaign
• Complete Automated Time/Mileage Reminder campaigns
• Complete Reactivation Program
• Recall Messaging
• Targeted Retention campaign
• Lost Customer specific campaigns
• Integrates with Status+ Digital Appointment System

While the pandemic pushed auto sales down throughout 2020, the National Automobile Dealers Association (NADA) forecast a strong recovery in 2021.  Strong March sales prompted NADA to increase its 2021 forecast.

“Despite the challenges posed by production disruption and low inventory, we are very optimistic about new vehicle sales for all of 2021. Given the strong performance during the first quarter and our expectations for the rest of the year, we have increased our 2021 sales forecast to 16.3 units,” said Patrick Manzi, NADA Chief Economist, in a blog titled “NADA Market Beat: March New Light-Vehicle Auto Sales Incredibly Strong.”

First quarter sales support recovery predictions and show the overall sales are on par with quarter one in 2019.  Healthy sales volumes coupled with healthy transaction prices and profitability will persist as the industry shows strong resilience amid disruption.

With the increased demand, it is imperative that your dealership has the inventory ready to sell on your lot.  As your transactions increase, ensure that your reconditioning process is not holding your used car inventory longer than necessary.  Recon Plus monitors your reconditioning process every step of the way, identifying bottlenecks whenever they pop-up.  Learn more at https://dixontech.net/ today!

The service lane represents the best opportunity for dealerships to deliver on the modern expectations of consumers. Understanding where to start begins with knowing the most common customer pain points.  Consumer preferences have started evolving past the traditional dealership experience, which means it’s more important than ever that dealerships meet their customers’ needs with a modernized touch.  From long wait times resulting in customer churn, to irritating upselling tactics, to inefficient scheduling processes, there’s no shortage of improvements to be made.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Status Plus helping dealerships complete the service cycle from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

A good experience at a dealership can drive repeat business because the majority of customers are willing to travel further and pay more for better service.  In fact, 54% of consumers would buy from dealerships who provide better experiences compared to lower prices. This statistic shows that value is a more important factor than quality when consumers are selecting their service providers. Even 97% of dealers agree that the customer’s experience in the service department is important to their dealership.

Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  In addition, the service advisor will be able to inform the customer exactly what is going on at a moment’s notice.

The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus even notifies the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.  Dealerships can then watch the positive reviews start adding up which is great for business!No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied thus helping your positive online reviews.
Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Fragmented processes leaves too much room for error when it comes to communicating with customers about their service process in the dealership.  If there was only a company that had the technology to make dealerships lives easier and ultimately allowing them to communicate effectively and efficiently with their customers!

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Status Plus helping dealerships complete the service cycle from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied. 

Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.

The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus even notifies the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

 Within the Status Plus program, Dixon Technologies has a simple app to complete the Digital Multi-Point Inspection and share it directly with the customer. No more keeping track of physical forms because it’s saved digitally for easy access.

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

 2019 ended with certified pre-owned sales up over 4% from 2018’s record-setting performance. Today with people living through a pandemic and looking for ways to decrease costs, pre-owned sales are sharply rising. Edmunds states that rising vehicle prices and high interest rates are pushing buyers out of the new market, and with a record number of lease returns in 2019, the options in the used car market are similarly rising.

With this market in mind it is imperative for dealerships to provide a high-quality selection of used vehicles, and used vehicles require a complete evaluation and adjustments before being presented. A great auto reconditioning process is not only thorough to benefit the customer, it must also be profitable for your business.

Recon Plus can help you with your reconditioning process, by measuring your dealerships performance every step of the way. With a clear picture of your process, you can decrease your time to market and eliminate bottlenecks in your service department.

Calculating in real time what you are spending on reconditioning your inventory, you can calculate hypothetical costs and get rid of cars that will cost more than your parameters allow.

For more information about Recon Plus visit https://reconplus.org/ today!

Communication is key!  With today’s technology there is no reason that companies, automotive dealerships in particular should not be able to effectively communicate with their customers and staff as easy as touching a button.
Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.  Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it’s time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it’s time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

Acquisition Plus helps keep dealerships from losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding cost.  As a dealer, you will be able to connect effectively with private sellers with the fastest moving vehicles, through an automated texting campaign.  Dealerships will be able to increase vehicle profitability with the streamlined auto buying process from private sellers and the holding costs as well as costs associated with the auction are reduced because you are the only bidder.  In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.  No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning.  The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Daniel Dixon, Founder and CEO of Dixon Technologies has over 24 years of automobile experience. Getting into the automotive retail business at the ripe age of 19, he started his career in the parts warehouse and quickly moved to the service side at one of the largest Honda Stores in the United States while becoming one of the top producing service advisors in the country gaining the Platinum level status with Honda while delivering a Customer Service Index over 97%.   The key to his success was communicating with the customer every step of the way.  Daniel has sat in every seat in the dealership including becoming a partner for several years with several industry pioneers. He has always had a passion that has been dually focused to improve processes, operations centered around the employee and customer experience.  Like every great business, Daniel found holes in the automotive industry and set out to create the most innovative technology company on the market to complete the circle of success in the automotive industry.  He founded Dixon Technologies which focuses on three main products: Status Plus, Acquisition Plus and Recon Plus.

These three products allow the dealership to grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.  In short, Dixon Technologies makes life easier for dealerships!

Any great leader will tell you they are only as good as their team.  Dixon brought in one of the brightest technical minds in the tech sector to help make his dream a reality.  Mitchell Brunelli has been writing code since he was 12. He could often times be found taking apart his family computers as a kid to find out how they worked. He has a love for technology and enjoys teaching others about it. His entrepreneurial spirit was apparent when he started several companies at a young age. At age 19, he found himself integrating machine learning into crucial processes at a telecommunications company. He’s always looking for ways to reduce costs and increase efficiency. Mitchell is always looking to work with cutting edge technology and has even experimented with brain scanning headsets within the telecommunications industry. During his career he has worked closely with key individuals such as partners and CEO’s.
Dixon’s other hand in the success of Dixon Technologies was hiring Steven Bull as a Full Stack Developer.  Steven has been enamored with STEM fields since he was a child. Beginning with several robotics camps during the short summers and learning to program robots on DOS systems in high school. He attended Baylor University and graduated with a Bachelor of Arts degree in Chemistry. After a few years in the manufacturing industry as a chemist, Steven realized that he was no longer able to exercise his creativity and problem solving skills in such an adamant career governed by procedures and hierarchy. At this point, Steven pursued a career change and attended an engineering immersion course through Thinkful, Inc. where he worked closely with industry mentors and leaders to learn full stack development in hopes of joining a career field that would allow him to add value to himself and to positively contribute to the world. Steven is always on the lookout for new things to learn and focuses on simplicity to improve processes.

The birth of Dixon Technologies quickly found its place in the automotive world truly making life easier for dealerships helping them grow and retain their customer base.

Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

A new report from digital financing eLEND Solutions reveals that the COVID-19 pandemic has led to widespread acceleration of Digital Retail adoption by 80 percent resulting in a 47 percent increase in online leads and 53% increase in digital purchases among car dealerships.

This new report showcases how much dealerships are being compelled to embrace digital retailing and limited contact transactions. Confronting change can be a painful challenge for dealers and is often met with resistance due to the inherent risks that accompany implementing new processes, training staff, and applying new technology. However, among dealers surveyed, over 87 percent said their digital transactions resulted in the same or higher profit-per-vehicle.

However, the increase in online shopping enables customers to virtually view more vehicles, and virtually visit more dealerships in a shorter amount of time. In order for a dealership to capture the most digital leads, they must ensure that their inventory is listed online with pictures of a clean and ready-to-drive vehicle quickly so that online shoppers can find the specific type of vehicle that meets their needs.

Slow reconditioning processes impact dealerships now more than ever, the longer your new acquisitions are in service being prepared to sell, the longer those vehicles remain absent from your digital inventory, and more customers are potentially leaving your website to continue their search elsewhere.

Fortunately, Recon Plus from Dixon Technologies provides a simple and easy-to-implement technology that measures your reconditioning process every step of the way, automatically identifying bottlenecks and maximizing your profit potential. Decrease your time to market and ensure your dealership is capturing all of your potential online customers by visiting https://reconplus.org/ today!

Necessity is the mother of invention, and the coronavirus pandemic has affected all aspects of retail forcing rapid adaptation and changes of process. Dealerships with websites able to accommodate digital retailing platforms are all seeing increases in activity.

People are still resistant to leave the safety of homes and are opting to do as much of their business online as is possible. The prospect of a customer visiting a dealership to shop for vehicles in person is increasingly slim as potential customers are looking for ways to limit human contact.

As more customers turn to shopping online, it is important that your online inventory has the selection necessary to capture potential revenue. Dixon Technologies services such as Recon Plus can help you move vehicles from service and into your inventory quickly, and Acquisition Plus allows you to connect directly to private sellers and bolster your inventory with high-quality vehicles that will sell in your market.

Slow-downs are no time to slow down and Dixon Technologies can help you today!

Kerrigan Advisors have reported that the dealership buy/sell market has continued to soar in the final quarter of 2020, putting it on track to surpass record transaction numbers from 2015. With the increase in dealership transactions, values of used vehicles has reached unprecedented levels as well.

Despite periods of retail disruption relating to the pandemic, 2020 still achieved thee highest level of transaction activity since 2015. A trend experts expect to continue throughout 2021. The resilience of auto sales in the face of the pandemic continues to drive high valuations.

Auto retail sales are expected to outpace the country’s economic growth, especially considering the pandemic’s affect on urbanization, public transport, and ride-shares, leading to more people purchasing personal vehicles.

With a surge of car shoppers, it is imperative for dealerships to maintain their used vehicle inventory. With tools such as Acquisition Plus from Dixon Technologies, dealers can easily navigate the increased prices and skip high auction costs by connecting directly with private sellers that have the inventory that will move. Additionally, Recon Plus can help dealers streamline their vehicle reconditioning processes and keep inventory on the lot where it belongs.