Status+ is an Intuitive Service CRM Tool that takes all the guess work for your service customers and informs you and them every step of the way while using text and smart calling.

Have every report right at your fingertips. Our reporting will help give you real-time data so you can make strategic adjustments.

• Email Capture Report
• Advisor Gross Report
• Reports by Segment
• VSC Claims Reporting
• ELR vs. Door Rate Report
• ASR/Primary Items Report
• Total Opportunity Report
• Competitive Maintenance Report

• Interactive Digital ROI Dashboard
• Factory Warranty Rate Review Report
• Customer Lifetime Value Report
• Fluid Maintenance Penetration Report
• MPI/Unsent/Deleted/Pending Reports
• Dealer/Advisor Live Retention Reports
• Exception/Off-Grid/Menu Discount Reports

Full Service Texting Platform

Have the best of both worlds, communicate immediately with customers and Team members using instant messaging; not to mention automated Status+ updates during the service process.

• Automated Updates
• 2-way texting mobile solution
• Automated Advisor Alert
• Digital Reminder Program
• Digital Marketing Program
• Communication Tools
• Internal Text Messaging

Custom Write-Up Tool

The first-ever true “No Touch” write-up. You send the authorization directly to the customer’s mobile device and generate the RO on the spot.

• Easy to use
• Express Quick Codes
• Open Recall VIN Specific
• Displays Previously Declined MPI items
• Status+ Digital status update board Display
• Advisor Photo/Video Walk Around Usage Reporting
• Electronic Digital Signature Page
• Dealer/VIN Specific Fluid Maintenance Schedule
• Dealer/VIN Specific Menu Maintenance Presentation

Click to Call with Google Transcription

Just a click of a button is all it takes to connect, record, and transcribe all inbound/outbound calls.

• Voice Recognition flags potential negative calls
• Direct Connect/Smart Routing Feature
• Automatic Fall Back System
• Measures Advisor agreed upon Daily Follow Up’s
• Interactive Coaching Tool
• Download/Send any call with Transcription
• Assigned number given masks everyone’s number
• Communication tools all in one spot

Automated Appointment System

The service experience has never been easier to make an appointment or request concierge service.

• Virtual BDC
• Automated Appointment Confirmations
• Automated Follow-Up System
• Automated MPI Remarketing
• Integrates with Digital Reminder/Marketing Program
• Digital Appointment Board / Waiting Room Display Board
• Separated Mainline/Express appointment boards
• Automated Special Order Parts text campaign
• Automatic Loaner Car/Shuttle Ride Display

Service Retention & Experience Alert System

Staying ahead of the curve is key. Our “Inspect” what you “Expect” dashboard helps deliver and facilitate increased service retention results.

• Immediate Opportunity Alert
• Automated Follow-Up System (No-Show, Next Follow-Up
• Automated Reputation Management Campaign
• Call Tracking Resolution System
• Full CSI Dashboard
• Automated Check-In of Previous Repair Visit
• Harvesting/Filtering Only 5-Star Reviews

Digital Multi-Point Inspection

Our easy to approve MPI system increases approval rates & times, paired with our “Direct Connect” feature is transforming the service industry.

• Customer Friendly
• Efficient Internal Workflow System
• Labor Time Guide
• Parts Integration
• Dealer Grid System
• Advisor/Tech Photo/Video Usage Reporting
• Customer Direct connect calling feature w/Advisor
• Real Time Declined MPI Alert System

Digital Reminder & Marketing Platform

Best in class digital reminder/marketing program. Offering a truly autonomous system without having to pull and update files.

• Automated Next Appointment
• MPI Items specific Declined campaign
• Complete Automated Time/Mileage Reminder campaigns
• Complete Reactivation Program
• Recall Messaging
• Targeted Retention campaign
• Lost Customer specific campaigns
• Integrates with Status+ Digital Appointment System

• Uncategorized